Returns and Exchange

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before you return an item, you must get your return authorised. You can do this by emailing at Once we receive your request we will notify you of the return request receipt and will send you detailed instructions and address to return the item. 
In all cases please use signed and tracked service so that you have proof of return of the item.

Hair Extensions, Wigs, Cosmetics and Make up are an exception. We do not accept return on these products for hygiene reasons. However, in exceptional case we will approve the return in which case you are required to email us the return request and the exact reason why you would like to return or replace the item.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: HAIR ESSENTIALS , Unit 81, Whitby Road, Slough Trading Estate SLOUGH, BERKSHIRE SL1 3DR.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

Beauty World, Unit FF4, Inside Tesco Extra Slough, Brunel Way, Wellington Street, Slough SL1 1XW. _____TEL: 01753526580 email: at 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


For your convenience, return instructions are also enclosed within the shipment.

Where can I find my order number? Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail.

Please return Products in the original pack with all tags and packaging in place. 

We reserve the right to refuse your return or charge a final fee for damaged packages that are not in resellable condition. 

Please ensure you take care when returning your product. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.

If you would like to return your order, there are several things that must be taken into account.

  • The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels).
  • There is a return maximum of 3 items.
  • If there are more items to be returned please request 2 labels and pack in separate boxes.


How long will it take to receive credit into my account? For UK orders, as there will be time delay for your return to reach our warehouse, and time allowed to process your return, please allow 2 weeks for a refund to be credited to your account. For international and Europe orders, please allow longer.


Please contact our customer service team at if you believe you received a faulty product or received an incorrect item/size from us before returning at your own cost. If the item has been worn, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. We are unable to credit back postage costs so please contact us before returning at your own cost. 

**Please note we are unable to provide a refund or compensation for products bought from another retailer other than or items that are outside of  the 14 day return period. Beauty World products purchased in a store or on another website must be returned to the original place of purchase.


We do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.